Thoughts from the CIPD Learning & Development Show on Wednesday 13th May …
Andy Lancaster, Head of Learning & Development Content at the CIPD asked (with my answers) …
What is the best e-learning experience you have had? (Twitter.)
What is the worst? (When classroom content is simply picked up & dropped online.)
A common theme was not only the pace of change, but that change has already happened – has work learning kept up with people’s expectations as customers and the way they learn at home? Using the distinction between work & home very loosely. (It reminds me of a recent meme I saw which said “work is where I go to use out of date technology”)
Andy gave us an antidote for this VUCA world –
Transport for London and Kallidus were driven by the changes in technology & customer expectations – they shared their approach to using e-learning to underpin more traditional approaches to train 1,500 people in 12 weeks. A programme which is ongoing. The approach they took to e-learning meant that they had to ‘rip up the standard linear approach’ to developing learning.
Ralph la Fontaine from the Home Learning College spoke too about the benefits of developing e-learning in this way, saying that the technology gives you the means to ‘iterate and improve quickly’. He went as far as to say “Well delivered virtual classes are better than face to face”.
Joanne McManus & Kirsty Palfreyman from ICS Learn explained why social learning is important. What stood out again, for me, was that people are learning socially anyway in their life outside work. They made the very good point that in some of their forums people were being helpful & sharing answers, which is great, but they are not always the right answers! Therefore it is important to have some form of ‘community management’ and be proactive.
Key points from day one –
- Change has already happened. Make the connection between the way you learn ‘at home’ yourself and apply this it work.
- Rip up the rule book. You don’t just have one opportunity with e-learning / social learning, don’t expect to put it out there and move on to the next thing. This is an iterative process, part of a conversation. Users will generated feedback and content – use it to constantly improve.
- There’s some great communities of practice out there – get social yourself. Make connections, get out of your comfort zone and learn, learn, learn.
The day in numbers:
Use of twitter to procure coffee – 1
Business cards collected – 3 (must do better)
Business cards given out – 0 (Must make & bring some next time)
Disco injury – 1
Rock stars met – 2
Twitter stars met – too many to count!
Man with purple shoes met – 1